Shipping policy

Shipping

Shipping time is not included in turnaround time. Shipping is not included in estimates unless specified. Sterling Expressage, LLC cannot be responsible for any shipping delays caused by the shipping company. Once the shipment is given to the carrier, we cannot guarantee timeliness or exact delivery dates.

Examples: UPS cannot deliver your package on time due to inclement weather or UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Lost or stolen packages:

Sterling Expressage, LLC is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been delivered, all issues with shipping are the responsibility of the carrier. Generally, the carrier will determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm.

If your tracking status says "delivered" and the package is not there, wait a day or so to see if the delivery status was updated by USPS a day early (sometimes this happens)

If you live in an apartment building or condo, please contact your residence office if you cannot locate your package. USPS typically does not leave packages on the doorsteps of these buildings and if it cannot fit in your mailbox, they will leave it with the receptionist.