Shipping, Returns, & Policies
Shipping
For delivery information, please review our Shipping Policy.
Returns & Refunds
We accept return requests within 14 days of delivery. Standard returns must be unworn, unwashed, unused, and in the condition received, with any original tags and packaging included. You will need your order number or other proof of purchase.
How to request a return
Email sterlingexpressage@gmail.com with the subject Return request – your order number. Include:
- Your order number.
- Your name and the email address used at checkout.
- The item(s) you would like to return and the reason for the return.
- Photos if an item arrived damaged, defective, misprinted, or incorrect.
We will review your request and email you return instructions and the correct return address. Please contact us before shipping any item back. Our products are made and fulfilled by third-party production partners, so the address on your package may not accept returns. Do not send items to the manufacturer or the address on the original package unless we specifically instruct you to do so. Sterling Expressage will coordinate your return directly.
Return shipping
For standard returns, including a change of mind or an unsuitable size, customers are responsible for return postage. Original shipping charges are non-refundable for standard returns. We recommend a tracked shipping service and keeping your proof of postage.
If your item arrived damaged, defective, misprinted, or incorrect, please email us as soon as possible with your order number and photos. We will arrange a replacement or refund, as appropriate, and cover any required return shipping. Please keep the item and packaging until we provide instructions; a physical return may not be necessary.
Refunds
Once your return is received and inspected, we will email you the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Refunds reflect the amount actually paid for the returned item, including any discounts. We do not charge a restocking fee.
Items that have been worn, washed, used, or damaged after delivery may not qualify for a standard return. This does not exclude items that arrived damaged or defective.
Exchanges
If you need a different size or item, email us with your order number. We will help arrange an eligible return and explain how to place a new order.
Questions about a return? Contact sterlingexpressage@gmail.com. This policy does not limit any rights you may have under applicable consumer protection laws.
Other policies
Please review our Privacy Policy and Terms of Service.